Plumb · Product intelligence from the frontlines

Your frontline knows
what to build next.

Plumb sits in every customer conversation your forward-deployed and field teams have, and turns what they learn into a living map of your product — what's shipped, what's requested, what to build next. Better features, faster.

Plumb - Live call rec · Northwind discovery
Transcript
Dan · Northwind · ⚡ Plumb
We're self-hosted for HIPAA. Does Okta SSO work?
Maya · FDE
Let me check what we support - live.
Dan · Northwind · ⚡ Plumb
And BigBlueButton for our video visits - shipped?
P Plumb Assist live
Okta / SAML SSO?
SAML SSO is GA - Okta works out of the box. Safe to commit.
SAML SSO · GA
BigBlueButton video?
Not shipped yet - it's upcoming. Don't promise a date.
BigBlueButton · UPCOMING
Listening for product questions…
grounded in your product graph
Post-call · graph grew40 40+ Paystack · EHR webhooks · Okta SSO
How a request becomes a feature

From a client's request to a shipped feature,
all tracked by Plumb.

TrackingPatient routingAsked
On the call
Grounded answer
Into the graph
Demand grows
Shipped
01
A client asks

“Can you route patients to the right clinician?”

A live request for something your product may not do yet. The FDE needs an answer now, grounded in reality, not a guess.

Plumb · Live call
Dan · Northwind“Can you route patients to the right clinician automatically?”
Maya · FDELet me check exactly what we support today.
PPlumb Assist● listening
Grounded in your product graph, nothing over-promised.
02
Plumb answers, live

Grounded in what ships today, with a workaround.

Plumb answers from your real product graph: what’s live, what isn’t. Then it finds a path with today’s building blocks, so the client still leaves with a yes.

Plumb Assist
PPlumb AssistGA-grounded
Auto-routing isn’t live yet Upcoming
Workaround, ships today
Route by specialty now with Intake tags + Assignment rules.
Intake tags · GAAssignment rules · GA
03
The moat

The request becomes a signal, wired in.

Plumb extracts a structured signal and drops it into your product graph, automatically connected to the features, docs, and past requests it relates to.

Product graph
Signal wired into your graph
Intake formsClinician profilesAssignment rulesNorthwind askPatient routing
+ new signal · linked to 4 related nodes
04
It compounds

Every client who asks makes it bigger.

As more accounts raise the same need, the node gains weight. Plumb ranks what to build next by real demand across your book, not guesswork.

Product graph · demand
Rising demand across your book
Patient routing
Upcoming · ranked by demand
12 requests · 8 accounts · ▲ rising
NorthwindCedar HealthMeridianAtlas ClinicsVale Medical+4 more
05
Full circle

It ships, and the graph already knew.

The signal becomes a feature. The graph flips to GA and Plumb answers “yes, that’s live” on every call. Your product’s latest truth, centralized and grounded, before the docs catch up.

Product graph
Northwind · product graph
Patient routing GA
Shipped · answering live on every call
PPlumb Assist
“Yes, patient routing is live.”
In the graph before the docs caught up.
Plumb · Live call
Dan · Northwind“Can you route patients to the right clinician automatically?”
Maya · FDELet me check exactly what we support today.
PPlumb Assist● listening
Grounded in your product graph, nothing over-promised.